Privacy Policy
Privacy Policy for Site Users and End Customers
This website is operated by GANHAR – CONSULTORIA DE GESTÃO, LDA., NIPC 504689371 e sede na Edifício do Centro de Escritórios Campo Grande, Avenida do Brasil, N 1 1700-062 Lisboa (hereinafter “RE/MAX” or “we”). This privacy policy describes how we collect and process your personal data acting as the data controller in connection with this website or with other services we are providing to you as an end customer.
1. Your personal data
During your visit to this website, we will automatically collect the following personal data about you:
• information about the pages you visit on this website,
• date and time of your visit,
• IP address,
• web browser,
• the website (URL) you visited before accessing this website and
• certain cookies (see Section 2.1 below and you can also read our cookie policy).
Moreover we will collect any information that you submit to us when using the website.
We obtain certain additional personal data from other members of the RE/MAX franchise network. The personal data we process in this context is:
• name;
• address;
• phone number;
• e-mail address;
• referrals and information associated with the referral and
• data relating to individual real estate transactions.
In cases where we ask you to provide any personal data, there is no obligation to do so, but if you do not, you will not be able to use all the functions of our website or make use of our real estate services in general.
2. Cookies, Google Analytics, Facebook and AddThis plug-ins
2.1. Cookies
This website uses so-called cookies. A cookie is a small file that may be installed on your computer when you visit a website. Cookies are generally used to provide site visitors with additional functionality within the site. They may for example be created to keep track of your visit and support your navigation on the website, help you resume where you left off and/or remember your preferences and settings when you visit the website again. Cookies cannot access, read or modify any other data on your computer. Most of the cookies used on this website are so-called session cookies. They are automatically deleted once you leave the website. On the other hand, persistent cookies remain on your computer until you delete them in your browser. We use persistent cookies to recognize you when you visit this website the next time.
If you want to control the cookies installed on your computer, you can modify your browser settings so that it notifies you when a website wants to install a cookie or you can block cookies altogether. You can also delete cookies that have already been installed on your computer. Refer to the 'Help' function within your browser for more information on how to perform these steps. Please note, however, that disabling cookies might affect your online experience and/or prevent you from taking full advantage of our website. For more information about the usage of cookies or how to block them in your computer please visit the following websites allaboutcookies.org, youronlinechoices.eu (Europe).
If you have any questions or coments abour our usage of cookies please read the details of our cookie policy here or contact us via email at protecaodados@remax.pt.
2.2. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies to help us analyze how you use this website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You can prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout
Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service (https://www.google.com/analytics/terms/us.html) or at the Google Analytics Privacy Overview (https://support.google.com/analytics/answer/6004245). Please note that on this website, Google Analytics is supplemented by "gat.anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).
2.3. Facebook plugins (like-Button)
Our pages integrate plugins from the social network Facebook operated by Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA. Facebook plugins are characterized by the Facebook logo or the "Like-Button" ("Like") on our website. You can find an overview of Facebook-plugins here: http://Developers.Facebook.com/docs/plugins/
When you visit our pages, the plugin establishes a connection between your browser and the Facebook server. Facebook thus obtains the information that you visited our website using your IP address. If you click the "Like" button on Facebook while logged in to your Facebook account, you will be able to link the content of our pages in your Facebook profile. This way, Facebook can correlate your visit to our website with your user account. We declare that as the provider of this website we have no knowledge of the data transmitted or how Facebook may use it. For more information, please see Facebook's privacy statement https://www.facebook.com/privacy/explanation
If you do not want Facebook to be able to associate your visit to our website with your Facebook account, please log out of your Facebook account before visiting our website.
2.4. Plugin AddThis
Our site also uses a social bookmarking plugin called "AddThis", which is provided by Oracle Corporation, 500 Oracle Parkway, Redwood Shores, CA 94065 ("Oracle"). Through AddThis, Oracle also provides us with Web Analytics services. AddThis uses cookies to implement the described functionality. Oracle collects data such as your IP address or your behavior on our website to evaluate your use of our website and compile anonymous reports on website activity. This information will be used by Oracle for the purpose of serving you with targeted advertising. Oracle may transfer collected information to its servers or third parties outside the EU/EEA.
More details about the categories of data collected and their processing are available at http://www.addthis.com/privacy
You may object to Oracle's collection of data by following the instructions at http://www.youronlinechoices.eu/.
3. Purposes for which we use your data
We will use your personal data to provide this website to you as a user of this website, to generate usage statistics, to improve and further develop this website, to provide real estate services to you, to respond to your requests and messages, to send you our newsletter if you have subscribed to it, to contact you about properties that may interest you, and to analyze your data in aggregate form for business intelligence purposes.
4. Legal basis for the processing
The legal basis for the processing of your data will be our prevailing legitimate interest (pursuant to Article 6(1)(f) EU General Data Protection Regulation, “GDPR”).
If we process certain personal data about you that we receive from another member of the franchise network, in particular our franchisees, the legal basis for the processing will be your consent pursuant to Article 6(1)(a) GDPR that you will be asked for in a separate process. Where you will be asked for your consent, you may withdraw your consent at any time. However, doing so would not affect the lawfulness of the processing of your data based on the consent before its withdrawal.
5. Disclosures and data transfers
As far as this is necessary for the purposes set out above, we will transfer your personal data to the following recipients:
• Our franchisor PMSCS REAL ESTATE FRANCHISING, INC., Alpenstrasse 15, Postfach 7863, CH-6302, Zug, Switzerland (“RE/MAX Europe”) as well as RE/MAX Europe’s other franchisees and their respective franchisees;
• Companies of the group EVERYBODY WINS GROUP - SOCIEDADE GESTORA DE PARTICIPAÇÕES SOCIAIS, S.A., NIPC 514658517, headquartered at Avenida do Brasil, no. 1, Edifício do Centro de Escritórios do Campo Grande, 1, 1700-062 LISBOA, district of Lisbon, municipality of Lisbon, parish of Alvalade, holder of shareholdings in RE/MAX Portugal, for marketing purposes
• Astronomikpixel – Lda, Rua Passos Manuel 223, 4º floor, 4000-385 Porto has manager of the IT platform and website and
• other IT service providers that we use.
Some of the recipients referred to above are located in or process personal data outside of your country. The level of data protection in another country may not be equivalent to that in your country. However, we only transfer your personal data to countries where the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients provide an adequate level of data protection. We do this for example by entering into appropriate data transfer agreements based on Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC). Such agreements are accessible upon request from protecaodados@remax.pt.
6. Retention periods
We will retain your data that we collect automatically when you visit this website for no longer than six months. If you have subscribed to our newsletter, we will retain you email address until you unsubscribe from our newsletter. If you have registered on our website, we will retain your data for as long as your account exists and thereafter only for as long as there are any legal obligations to retain your data.
Moreover, we will retain your personal data that we receive from other members of the franchise network at least until the end of your business relationship with any of those members of the franchise network an well as thereafter as long as there are statutory retention obligations or potential claims are not yet time-barred.
7. Your rights and remedies
Under applicable data protection law, you have the rights (i) to check whether and what kind of personal data we hold about you and to access or to request copies of such data, (ii) to request correction, supplementation or deletion of personal data about you that is inaccurate or processed in non-compliance with applicable requirements, (iii) to request that we restrict the collection, processing or use of personal data about you, (iv) in certain circumstances, to object for legitimate reasons to the processing of your personal data, (v) to the extent that your data is processed on the basis of your consent, to request data portability, (vi) to know the identities of third parties to which your personal data are transferred and (vii) to provide instructions on how your data must be handled after your death when relevant. In case of any complaints, you also have the right to lodge a complaint with the competent data protection authority.
8. Contacting us
You can contact us at protecaodados@remax.pt