Privacy Statement

Your personal data and the protection of your privacy are very important to us, we have made several changes to our privacy policies and our processes in order to comply with the General Data Protection Regulation.

We care about your personal data and take great care in collecting and using it. All the data you provide us are only used for administrative, statistical processing, presentation and dissemination of products and services marketed within the real estate mediation activity. Information is used solely and exclusively by our network of agencies and agents in accordance with its autonomous and independent management. If you want to exercise any of your rights, access, portability, rectification or forgetfulness, you must do so through direct contact with the RE/MAX agency or agent to whom you have given the respective information.

To help you find your agency or agent you can consult here If you need any further clarification you can contact us via email protecaodados@remax.pt

Personal data

The interaction with our website should be not only interesting, but also a good experience for all users, so that you can take advantage of all the possibilities of interaction and all the services we offer you may need to provide us with some of your personal data.

There are several contact forms on our website that aim to allow contact with a RE/MAX representative who will assist you with your request. Some of these forms ask for basic contact information such as your name, email and phone number, while others ask for more detailed information such as your address. In all the forms we were careful to only collect the minimum information necessary to provide the service you request. In no case is it mandatory to provide us with any personal data but if you do not do this we may not be able to provide you with the service you want.

We offer the MY / RE/MAX option that allows a user account to be created on our website and more advanced options such as saving your favorite properties or a list of search parameters to be used. Users can also have a more direct connection to agents and interact securely with RE/MAX agents so that it is easier to find the home of their dreams or sell their home more quickly.

Who has access to your information?

Whatever the contact form you use on our website, we guarantee that your information will only be shared with a RE/MAX representative and never with anyone else. You will normally be contacted by an RE/MAX Associate Agent and will follow up on your contact request for a property. In the case of contact requests regarding career opportunities or Franchising sales, your data will be sent to an agency, regional office or international RE/MAX representative.

How do we protect your personal information?

In the RE/MAX world, your information can only be accessed by a RE/MAX representative using a username and password. Outside our Franchisees group, your information can only be accessed by the subcontractor's staff, Gryphtech Inc, who is responsible for the development and maintenance of the website and for the storage of data, and by Devscope SA, which acts as a subcontractor for the customer tracking system used. in the network in Portugal and is responsible for the development and storage of data on that platform.

Your personal information is always stored on secure servers that respect and comply with all GDPR requirements in terms of protection and treatment of personal data.

Right of access to personal data

According to the GDPR, any citizen has the right to access their personal data stored on our servers. We give you the possibility to request this access through the page Access to your personal data.

You also have the right to request the portability of your data, this means that we give you the possibility to receive your data in a common format that you can use to transfer to another entity.

When you request access to your personal data through the page Access to your personal data, you will receive your personal data in a secure email. This offers you additional flexibility as you can use that same format to forward to another entity or cut and paste the information in another type of file format.

Right to Forgetfulness

The GDPR also gives the right to ask RE/MAX to forget your personal data. When this process is completed, all personal data that can directly or indirectly identify someone will have been anonymized.

Example:

Before: John Smith

After: NULL

To exercise your right to be forgotten, click the Forget My Data button in the email you will receive after requesting access to your data on the page.

As a customer you will also be able to request that they stop contacting you. In cases where you have had a business relationship with RE/MAX as a property transaction or have used any service in the past, RE/MAX reserves the right to maintain your information during the mandatory legal period.

In these cases, although it is not possible to exercise the right to be forgotten, you can choose not to be contacted and stop receiving emails from Marketing, New Properties that may be of interest. The Stop Communications option stops any communication sent from this platform.

In addition to the information on this page, you can also access our privacy policy on the page [Privacy policy}(/institucional/politicaprivacidade).